Legal
Delete Your Account
You can ask us to delete your Zodiac Ascendant account and the data connected to it. Here is exactly what is available today.
Option 1: Ask us by email (always available)
- Email [email protected] from the email address on your account, with the subject "Delete my account".
- Include your Player ID and realm if you know them. You find them on your in-game profile.
- We may ask you to confirm that the account is yours. We then delete it and tell you when it is done.
If you do not get a reply, send the same request through our contact form.
Owner to confirm: that the [email protected] mailbox exists and is monitored, and the response time to promise here.
Option 2: Delete in the game
Version 1.0.0 of the game adds a Delete Account button to the account section of the game settings, shown while you are signed in. Enter your password to confirm, or type DELETE if you signed in with Google. Older versions of the game have no working in-game deletion, so please use Option 1 if you do not see the button.
Honest status: as of this draft, the in-game button and the corrected server deletion route exist in development builds but have not been released or confirmed working on the live servers. A deletion is complete only when you see a success message in the game or get a reply from us. If the game shows an error, your account was not deleted.
What gets deleted
- Your account, sign-in details and active sessions.
- Your player profile, roster, progress and currencies.
- Your friend list, party and Order memberships, and arena snapshots. If you lead an Order, leadership passes to another member, or the Order is removed if you are the only member.
What may remain
- Chat messages stay visible but are made anonymous: your name is replaced with "[deleted]".
- Purchase records may be kept where needed for tax, accounting, fraud prevention or legal reasons. Google and Apple keep their own records of your purchases.
- Beta signup and contact form records are separate from your game account. Tell us in your request if you want these removed too.
- Backups and server logs may hold copies until they are overwritten.
Owner to confirm: the retention period for purchase records, logs and backups.
Before you delete
Deletion cannot be undone. You lose your progress and any purchased or earned virtual items, and refunds are not given for them. Deleting your account does not cancel or refund anything in Google Play or the App Store.
See the Privacy Policy and Terms of Service.